Background
The client partnered with Eficens to automate NACH mandates and invoice management using AWS services like Bedrock, Textract, Comprehend, and A2I. The Intelligent Document Processing (IDP) solution reduced manual effort, improved accuracy, and streamlined workflows, enhancing operational efficiency.
Problem Statement / Definition
HDFC Life: The client faced several operational challenges related to document management:
Manual Processing of NACH Mandates: Processing NACH Mandates manually was not only time-consuming but also prone to errors, which could lead to compliance issues and financial discrepancies.
Inefficient Invoice Management: The manual handling of invoices from numerous vendors led to delays, increased processing time, and a lack of visibility into the workflow.
Lack of Integration and Automation: Existing systems lacked integration and automation, causing silos in data management and making it difficult to achieve real-time data insights and reporting.
Without addressing these challenges, HDFC Life’s clients risked continued inefficiencies, potential errors in financial operations, and reduced customer satisfaction due to delays and inaccuracies in document processing.
Proposed Solution & Architecture
Eficens developed a comprehensive Intelligent Document Processing (IDP) solution for the HDFC Life client, leveraging various AWS services to automate and enhance document workflows:
Document Extraction and Processing: Using AWS Textract, the solution extracts text and data from scanned documents with high accuracy. This service is critical for automating the NACH Mandates and invoice processing, eliminating the need for manual data entry and reducing errors.
Natural Language Understanding: AWS Comprehend is integrated to analyze the extracted text for sentiment, key phrases, and entities, providing deeper insights into the content and context of the documents. This enables the HDFC Life client to understand the data better and make informed decisions.
Human Review and Approval Workflow: Amazon A2I is used to create a human review loop for documents that require manual verification. This ensures that critical documents are reviewed by a human for quality and compliance before final approval, combining the efficiency of automation with the reliability of human oversight.
Interactive Dashboard: An interactive UI based dashboard was developed using AWS services to provide real-time visibility into the document processing workflow. The dashboard allows users to track the status of documents, manage approvals, and generate reports, enhancing operational transparency and decision-making capabilities.
Interactive Q&A with the document: Interactive Q&A with the document in context was enabled through an integration with Amazon Bedrock with the Mistral model.
Seamless Integration and Automation: The solution provides a seamless integration of various functionalities, from document extraction to approval, Q&A, and human review. This end-to-end automation ensures that all processes are interconnected, reducing manual intervention and improving overall efficiency.
Outcomes of Project & Success Metrics
The implementation of the Intelligent Document Processing solution by Eficens led to significant benefits for the HDFC Life client:
Increased Efficiency: The automation of document processing reduced manual effort by 80%, allowing staff to focus on more strategic tasks.
Improved Accuracy: The use of AWS Textract and Comprehend improved the accuracy of data extraction and analysis to over 99%, minimizing errors and ensuring compliance.
Enhanced Operational Visibility: The interactive dashboard provided real-time insights into document processing workflows, improving decision-making and operational control.
Scalability and Flexibility: The AWS-based solution is highly scalable, allowing the HDFC Life client to easily expand its capabilities as needed. The flexible architecture ensures that new document types and workflows can be added without significant reconfiguration.
